Dewa222 Privacy Policy – Malaysian Player Data Protection

1. Introduction

Dewa222 ("we", "the dewa222 platform", "dewa222.best") values the privacy of every one of our users. This Privacy Policy outlines our commitment to protecting the personal information of members who use the dewa222 online betting platform.

This policy applies to all personal data collected when you register an account, use our services, make financial transactions, or interact with the dewa222 platform in any way. This document forms part of the Terms & Conditions dewa222 and should be read together.

Dewa222 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and all applicable related regulations. We are committed to handling your personal data responsibly, transparently, and securely.

2. Types of Personal Data Collected

Dewa222 collects various types of personal information from our users across different contexts. Below are the categories of data we collect and the reasons they are required:

2.1 Account Registration Information

When you register a dewa222 account, we collect:

• Full name as stated on your Malaysian identity card.
• An active Malaysian mobile phone number.
• A valid and active email address.
• Your preferred username.
• Passwords in encrypted form.
• Date of birth for age verification (minimum age requirement: 18 years).

2.2 Identity Verification Information (KYC)

To meet compliance requirements and process withdrawals, dewa222 may request:

• A copy of your Malaysian identity card (MyKad) or passport.
• Bank statement or proof of e-wallet ownership.
• A selfie photo for identity verification.

2.3 Financial & Transaction Information

To process deposits and withdrawals via Malaysian payment methods such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks), dewa222 retains transaction records including:

• Date and time of each transaction.
• Amount in Malaysian Ringgit (MYR).
• Payment method used.
• Transaction status and reference numbers.

2.4 Gaming Activity Data

Dewa222 records your gaming activity, including betting history, wins, losses, and game preferences. This data is used to provide our services, identify potential gambling-related issues, and meet compliance reporting requirements.

2.5 Technical & Device Data

Dewa222 automatically collects technical information when you use our platform:

• IP address and approximate geographic location.
• Device type and operating system used.
• Web browser and version.
• Pages visited and time spent on the dewa222 platform.
• Cookie data and session identifiers.

3. How Personal Data Is Used

Dewa222 uses the personal data collected solely for the following purposes:

Dewa222 does not use your personal data for third-party targeted advertising or for commercial purposes unrelated to our platform's services. Any marketing communications we send relate solely to dewa222 services, and you may opt out at any time.

4. Sharing Data with Third Parties

Dewa222 does not sell or disclose your personal information to third parties, except in the circumstances outlined below:

4.1 Trusted Service Providers

Dewa222 works with carefully selected third-party service providers to help us operate the platform, including payment providers such as DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and Malaysian banks that support FPX. These providers are only given access to the data necessary for their specific functions and are required to comply with strict confidentiality agreements.

4.2 Legal Requirements

Dewa222 may disclose personal information if required to do so under Malaysian law, by court order, or upon direction from a legitimate law enforcement authority. In such cases, we will endeavour to notify you prior to disclosure unless prohibited by law from doing so.

4.3 Fraud Prevention

Dewa222 may share information with other parties in the industry to prevent fraud, money laundering, and other illegal activities that could compromise the safety of our platform and users. All such sharing is carried out in accordance with applicable Malaysian legal requirements.

5. Data Security Measures

Dewa222 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or improper disclosure:

5.1 Technical Security

• 256-bit SSL Encryption: All communications between your web browser and dewa222's servers are encrypted using the latest TLS protocol.
• Encrypted Data Storage: Sensitive information such as passwords is stored in irreversible hashed form.
• Two-Factor Authentication (2FA): dewa222 members are encouraged to enable 2FA for an added layer of security on their accounts.
• Firewall & Intrusion Detection System: dewa222's servers are protected by a multi-layered security system that continuously monitors and blocks suspicious activity.
• Regular Security Audits: dewa222 conducts regular security assessments to identify and address potential system vulnerabilities.

5.2 Access Controls

Access to user personal data within dewa222 is restricted to staff who genuinely require it to perform their duties. All staff with access to user data are bound by strict confidentiality agreements and undergo regular data protection training.

5.3 Data Breach Response

In the event of a data security breach that may affect your personal information, dewa222 is committed to notifying affected users and the relevant authorities within the timeframe prescribed by Malaysian law, and to taking all appropriate remedial action.

6. Cookies and Tracking Technologies

Dewa222 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following types of cookies are used:

6.1 Essential Cookies

These cookies are required for the basic operation of the dewa222 platform, such as maintaining your login session and enabling smooth navigation. Without them, the dewa222 platform cannot function properly. Essential cookies cannot be disabled.

6.2 Functional Cookies

These cookies allow dewa222 to remember your preferences, such as your preferred language, default betting denomination, and other personalised display settings. This helps deliver a more tailored experience each time you use the dewa222 platform.

6.3 Analytical Cookies

Dewa222 uses analytical cookies to understand how users interact with our platform — which pages are most popular, how long users stay, and where they encounter difficulties. This information helps us continuously improve the overall user experience. Analytical data is collected anonymously.

6.4 Managing Cookie Preferences

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the dewa222 platform. Essential cookies cannot be disabled without impacting core platform functions.

7. Data Retention Period

Dewa222 retains your personal data for as long as your account remains active, and for a defined period after account closure, depending on applicable legal and operational requirements:

• Financial transaction records retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to accounting and anti-money laundering.
• Account information and identity verification retained for the duration of the active account and 3 years after account closure.
• Customer support communication records retained for 2 years for reference and dispute resolution purposes.
• Technical data and system logs retained for 12 months for security purposes and technical troubleshooting.

Once the retention period expires, personal data will be deleted or anonymised in a form that can no longer be used to identify any individual.

8. Your Personal Data Rights

As a dewa222 user and as an individual protected under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

8.1 Right of Access

You have the right to request a copy of the personal data dewa222 holds about you. Data access requests can be submitted by email to support@dewa222.best clearly stating the information requested.

8.2 Right to Rectification

If you find that any personal information about you on the dewa222 platform is inaccurate or out of date, you have the right to request a correction. For information that does not involve identity verification, you may update it directly through your account settings. For corrections involving identity documents, please contact our support team.

8.3 Right to Erasure

Under certain circumstances, you may request the deletion of your personal data. However, some data may need to be retained for a specified period to meet Malaysian legal requirements. dewa222 will inform you of any applicable limitations when you submit a deletion request.

8.4 Right to Opt Out of Marketing Communications

You may opt out of any dewa222 marketing communications at any time by clicking the "unsubscribe" link in our marketing emails, or by contacting our support team directly.

9. Children's Privacy

The dewa222 platform is intended for individuals aged 18 and above only. dewa222 does not knowingly collect personal information from individuals under the age of 18. If we discover that we have collected information from someone under 18, we will take immediate steps to delete that information and close the relevant account.

If you are a parent or guardian and discover that your minor child has registered an account with dewa222, please contact us immediately at support@dewa222.best so that we can take the appropriate action promptly.

10. Links to Third-Party Websites

The dewa222 platform does not contain links to third-party websites. However, in the context of payment services, you may be redirected to third-party payment portals such as Maybank2u or CIMB Clicks to complete a transaction. These portals have their own privacy policies, and dewa222 is not responsible for their privacy practices.

Dewa222 recommends that you read the privacy policy of any payment portal you use, to understand how your information is handled during the payment process outside of the dewa222 platform.

11. Privacy Policy Amendments

Dewa222 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. Any material changes will be communicated to registered users via a notice on the dewa222 website or by email.

We encourage you to review this Privacy Policy periodically. The "Updated" date at the top of this document indicates when the last revision was made. Your continued use of the dewa222 platform following any changes to the Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us About Privacy

If you have any questions, concerns, or complaints about how dewa222 handles your personal data, or if you wish to submit a privacy rights request, please contact us via:

• Email: support@dewa222.best
• Live Chat: Available 24/7 directly from dewa222.best

Our team communicates in Bahasa Melayu and will endeavour to respond to all privacy-related enquiries within 14 business days. For urgent matters concerning account security, please use Live Chat for a faster response.